Frequently Asked Questions (FAQ)

Q: Your ad says you offer free shipping! How do I qualify?: A: We do offer FREE STANDARD GROUND SHIPPING via FedEx, UPS or USPS on all scrub orders $95.00 and above, and shoe orders $500.00 and above, to addresses in the Continental US (AK, HI, PR and Military addresses do not apply). Just make sure you get all your co-workers together to order and qualify for FREE SHIPPING!
Q: I want to call you, how can I reach you?: A: You can contact us at customerservice@uniformsandscrubs.com or 636-391-9200 (phone) or 636-391-9205 (fax). The best way is to email us, but however you choose, someone will get back to you within one business day (usually a lot sooner!).
Q: How do I exchange or return items from my order?: A: We're happy to accept your exchange/return, as long as your items still have the tags attached and have not been washed or worn and have the original packaging. Please note that Monogrammed/Embroidered and College logo items are not returnable under any circumstance other than for a defect. Simply take a copy of your packing slip or Order confirmation email and highlight the items you wish to exchange/return. Write a clear note telling us what you would like us to do and ship this along with the items to: UniformsAndScrubs.com – Returns Dept. 910 Kehrs Mill Road Suite 106 Ballwin, MO 63011 You must send your items to the above address and not the warehouse. Please see our complete return policy and instructions on the website under the Shipping & Returns Info section.
Q: I've written to customer support, but I haven't received a response! Why?: A: This could be for a few reasons. Customer Support will make every effort to contact you back as soon as possible, but responses can, especially during very busy periods, take up to 72 hours. We sincerely apologize for any delay. Most responses will be sent within a few hours, but occasionally, we will have a very high volume of questions and it takes slightly longer. Also, users of email programs that have spam filters occasionally have a difficult time getting responses from us. If you use Hotmail, MSN, AOL, Yahoo, or any other internet based email program with a spam filter, please check your junk mail folders and trash folder! Often times our emails will be filtered by these programs. If you have emailed over the weekend or on a holiday, also please allow for extra time before you will receive your response. We apologize for any delay or inconvenience, and we promise to always get back to every customer.
Q: I sent some items back to you. Why haven't I received a credit yet?: A: There are a few reasons you might not have received a credit. Returns can take up to 30 business days to process, and we will credit you as soon as we possibly can. Any unauthorized returns will delay or eliminate your credit. Also, if you have sent your return to any address other than our authorized return location in Ballwin, MO we cannot guarantee that your return will be received or credited. For more detailed information, please read our return policy on the website in the Freight & Return Info section.
Q: Do you have a catalog?: A: We have most catalogs by brand available on a chargeable basis, but please note there is no pricing in the hard copies. If you would like to order, please go to the catalog product on any website and specify what brands you are interested in and provide us with your mailing address and we will get them out to you via USPS. However, all of our items are available for your viewing on our website, and we hope you will take advantage of our huge selection online!
Q: Do you charge sales tax?: A: UniformsAndScrubs.com does not charge you sales tax except Missouri-MO, where our office is located.
Q: I ordered several items, but I did not receive all of them in my shipment.: A: We make every effort to ship your entire order at the same time. But if some products are backordered, we don't want to hold up your entire order. We send you the in-stock products right away. We ship the backordered products as soon as they are all available. We will try to email you as soon as possible when we find out that an item is on backorder.
Q: I ordered 2nd Day Air. More than 2 days have passed without my items.: A: UPS Second Day Air refers to the shipping method, and your items will be delivered to you within 2 business days of when they are sent out from our warehouse. We do still require 2 to 3 business days from the date of purchase in order to pick, pack and ship your items, so in total, your order should arrive in 4 to 5 business days. If you have not received your UPS Second Day Air purchase after 5 business days, please contact us and we will be happy to help. In some cases, we may be able to expedite shipments, please call in advance for assistance with this procedure.
Q: How can I track my Order?: A: Once your order ships, it will be assigned a tracking number with either UPS or FEDEX (USPS in some cases). Please contact us and we will be happy to help you get your number.
Q: How long does it take orders to ship? How long until they are delivered?: A: Orders generally take two to three business days from the day you order to pick, pack and stage for shipment. Once orders have shipped, they can take between 3 and 7 business days to arrive using FedEx or UPS Ground, USPS and SmartPost. We are able to expedite shipments, please call in advance for assistance with this procedure.
Q: Do you ship to locations outside the 48 continental United States?: A: Other than Alaska, Hawaii, Puerto Rico and all US protectorates (additional charges apply), we do not accept any orders from addresses outside the continental 48 States. You can have your items delivered to a friend or relative in the US and then have them forward to you.
Q: Will you ship to my PO box or Military APO/FPO address?: A: We regret that we are unable to ship to PO Boxes with a couple of exceptions. Please provide a physical address on your order or it will be delayed until we can contact you. We can ship to Military APO/FPO Addresses, in some cases for an extra charge.
Q: What are your shipping costs?: A: Please consult our Shipping & Return Info section on the site.
Q: I changed my mind, can I cancel my order?: A: We apologize, but we are unable to cancel orders once they have been placed and shipped. If you contact us prior to 9 a.m. Central time the day after your order, we MAY be able to cancel/modify your order. We are happy to accept your exchange or return once you receive your items. Please consult our return policy in the Freight & Return Info section on the site. The exception to this is if you are informed that you have items on backorder. If you do have items on backorder, and you would prefer to cancel the item rather than wait for them, we will be happy to cancel, provided the items have not yet shipped.
Q: I would like to order 2 or more brands, why can't I on one order?: A: Our products ship directly from the warehouse in an effort to save you time and money. Each brand is warehoused in different locations and therefore has to be shipped and billed separately. That is why we have multiple web sites so each brand can be purchased on a single order.
Q: I just placed my order, but I need to make a change to it. How can I do that?: A: If you call or email prior to 9 a.m. Central time the day after your order, we MAY be able to modify your order. We will make every attempt to make any changes, but we can not guarantee success, even if you contact us per the above procedure.
Q: What forms of payment do you accept? Can I send you a check?: A: We accept Visa, Mastercard, American Express and Discover. We will accept Cashier’s Checks and Money Orders for immediate order processing. If you pay by personal or company check, your order will remain in a pending state for 2 weeks for the check to clear. All PO transactions must have a completed and signed Credit Application prior to the order.
Q: Do you offer group purchase prices or wholesale discounts?: A: We do offer group discounts. Please contact us at 636-391-9200 before placing orders over 50 pieces of scrubs or 15 pairs of shoes for group discount rates, which vary by order size. Unfortunately, we cannot offer retroactive discounts for group purchases, so please make sure to get in touch with us before you place your order!
Q: How can I tell if the item I am purchasing is in stock?: A: Just ask us via email at customerservice@uniformsandscrubs.com or phone at (636-391-9200) before placing your order and we can let you know if the style, color, and size item you'd like to purchase is in stock and available to ship. Due to the ever-changing nature of inventories, we will allow customers to order backordered or out of stock items, and we will notify you via email if the backorder is greater than 1-2 weeks. If you'd like to be certain that your pieces will ship right away, just ask us before you order!